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Job Requirements of Client Success Representative:
JOB REQUIREMENTS (Education, Experience, and Training):
* Minimum High School Diploma and 4 years of related experience; Bachelor's degree in business, healthcare administration, or a related field preferred.
* Minimum 1 year of experience in account management and/or sales and marketing in the healthcare industry, specifically with insurance companies and/or multi-state employers. Prior experience in selling care management services or managing a care management operations area preferred.
* RFP response and marketing initiatives experience, preferred
* Project management experience, preferred
* Required licensures, professional certifications, and/or Board certifications as applicable.
* Knowledge of health care and managed care products.
* Knowledge of the Company's general business principles, industry dynamics, market trends, and specific operational details including current care management, customer base competition, Network Management concepts, and CQI concepts when performing all aspects of the job.
* Decision making, account management, presentation, interpersonal, time management, analytical, organizational, communication (verbal, written and listening), and presentation.
* Ability to effectively present alternatives consistent with customer needs.
* Ability to create and deliver sales presentations.
* Ability to effectively manage multiple tasks while prioritizing to meet established deadlines.
* Ability to solve problems and customer business issues.
* Ability to keep the needs of the customer a priority when making decisions and taking action.
* Ability to identify or implement new or modified processes to meet the business needs of the customer.
* Ability to challenge the organization both up and down the chain of command to meet and exceed customer business and market needs.
* Ability to consult with colleagues/experts as needed while insisting upon service excellence from the organization to meet and exceed customer business needs and expectations.
* Ability to convey information clearly and effectively.
* Ability to work independently as well as part of a team.
* Ability to represent the Company in a professional manner.
* Ability to travel with possible overnight stays 10%.
* Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone.
The salary range for this position is $64-80K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical (PPO & HDHP), dental and vision coverage
- Pre-tax Savings Account (FSA & HSA)
- Life & Disability Insurance
- Paid Parental Leave
- 401(k) company match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
- 10 paid company holidays
- Tuition reimbursement
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please
.APPLICATION DEADLINE
We will generally accept applications for at least 15 calendar days from the posting date or as long as the job remains posted.
#LI-HM1
Do you meet the requirements for this job?
Client Success Representative
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!
JOB SUMMARY: This position will support the development and maintenance of strategic relationships between the department and its customers. The incumbent works cross-functionally to maintain and grow effective intra-organizational relationships that support department objectives.
JOB ROLES AND RESPONSIBILITIES:
1. Build and maintain successful day-to-day client relationships through the elicitation of detailed business requirements gained through consistent business engagement.
2. Support implementation processes on behalf of clients requiring re-pricing on a manual basis and business implementation for those utilizing re-pricing through Electronic Data Interchange (EDI) processes.
3. Partner with senior leadership and colleagues to develop and drive successful growth strategy that aligns with organizational goals.
4. Support and champion department initiatives to drive the efficient, prompt resolution of customer service, operational and network initiatives ensuring all client concerns are fully addressed.
5. Oversee and coordinate the administration of client requests to access the Company's leased network affiliates. Liaise cross-functionally as necessary to ensure all requests are approved and documented per organizational standards.
6. Coordinate the management of exclusion requests on behalf of the client. This may include but is not limited to receipts, tracking and periodic review monitoring.
7. Create, analyze and interpret client reporting that accurately reflects performance and trends. Support development of repeatable processes to compare and contrast market competitiveness on behalf of client while working to identify potential process improvements.
8. Attend client meetings as necessary.
9. Collaborate, coordinate, and communicate across disciplines and departments.
10. Ensure compliance with HIPAA regulations and requirements.
11. Demonstrate Company's Core Competencies and values held within.
12. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
JOB SCOPE:
This position works under general supervision in a self-directed and results oriented manner. The incumbent works within established standards and procedures, relying on a broad range of knowledge gained through experience to complete job responsibilities. The incumbent may have regular contact with all level of internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decisions and taking action.
Job Requirements:
JOB REQUIREMENTS (Education, Experience, and Training):
* Minimum High School Diploma and 4 years of related experience; Bachelor's degree in business, healthcare administration, or a related field preferred.
* Minimum 1 year of experience in account management and/or sales and marketing in the healthcare industry, specifically with insurance companies and/or multi-state employers. Prior experience in selling care management services or managing a care management operations area preferred.
* RFP response and marketing initiatives experience, preferred
* Project management experience, preferred
* Required licensures, professional certifications, and/or Board certifications as applicable.
* Knowledge of health care and managed care products.
* Knowledge of the Company's general business principles, industry dynamics, market trends, and specific operational details including current care management, customer base competition, Network Management concepts, and CQI concepts when performing all aspects of the job.
* Decision making, account management, presentation, interpersonal, time management, analytical, organizational, communication (verbal, written and listening), and presentation.
* Ability to effectively present alternatives consistent with customer needs.
* Ability to create and deliver sales presentations.
* Ability to effectively manage multiple tasks while prioritizing to meet established deadlines.
* Ability to solve problems and customer business issues.
* Ability to keep the needs of the customer a priority when making decisions and taking action.
* Ability to identify or implement new or modified processes to meet the business needs of the customer.
* Ability to challenge the organization both up and down the chain of command to meet and exceed customer business and market needs.
* Ability to consult with colleagues/experts as needed while insisting upon service excellence from the organization to meet and exceed customer business needs and expectations.
* Ability to convey information clearly and effectively.
* Ability to work independently as well as part of a team.
* Ability to represent the Company in a professional manner.
* Ability to travel with possible overnight stays 10%.
* Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone.
The salary range for this position is $64-80K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical (PPO & HDHP), dental and vision coverage
- Pre-tax Savings Account (FSA & HSA)
- Life & Disability Insurance
- Paid Parental Leave
- 401(k) company match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
- 10 paid company holidays
- Tuition reimbursement
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please
.APPLICATION DEADLINE
We will generally accept applications for at least 15 calendar days from the posting date or as long as the job remains posted.
#LI-HM1