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Job Requirements of EUC Support II (onsite):
Experience, Skills, Education:
* Minimum High School Diploma. Microsoft certifications a plus.
* Minimum 3 years IT experience with knowledge of PC & Network troubleshooting and MS Office application installations. Must have experience working in corporate office support equipment needs of C-suite and VIP clients.
* Business attire is expected as the position is based onsite at our headquarters and center of excellence.
* Ability to work off hours to support business needs, less than once a month.
* Ability to lift up to 50 lbs.
* Strong communication (written, verbal and listening), planning, organizing, analytical, problem-solving, time-management skills and customer service skills.
* Ability to assess ramification of issues and prioritize tasks based on business impact.
* Ability to interact with all levels of the organization.
* Ability to work in a fast paced team environment.
* Ability to understand client/server interactions as it applies to applications.
* Ability to use software, hardware and peripherals related to job responsibilities.
COMPENSATION
The salary range for this position is $34 to $36 on hourly basis. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental and vision coverage (low copay & deductible
- Life insurance
- Short- and long-term disability
- 401(k) + match
- Generous Paid Time Off
- Paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Summer Hours
EEO STATEMENT
MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under the law, please
.Do you meet the requirements for this job?
EUC Support II (onsite)
At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!!
EUC Support II position is onsite role requiring you to come into the office every day. You will be responsible for providing technical support to end-users in configuration, installation of software and deployment of desktops and laptops. Troubleshoots repairs and debug complex desktop/laptop hardware, printers and software problems.
JOB ROLES AND RESPONSIBILITIES:
1. Install and configure operating systems and applications, provide quality assurance to ensure correct operation of products.
2. Install and troubleshoot problems with various common software applications using established procedures
3. Perform hardware component upgrades and replacements
4. Troubleshoot Internet browser issues, synchronization issues, remote access via VPN client software, RSA Security Token, wireless (Cellular broadband and WIFI), and Outlook issues
5. Troubleshoot problems with networked desktops, laptops, smartphones and printers
6. Manage Desktop Support Incident/Task assignments in system of record
7. Provide mentoring and technical guidance to junior team members.
8. Collaborate, coordinate, and communicate across disciplines and departments, specifically with other technical disciplines within IT such as Network, Telecomm, and Server teams to implement cross-functional solutions.
9. Ensure compliance with HIPAA regulations and requirements.
10. Demonstrate Company's Core Competencies and values held within.
11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
12. Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk and Privileged Role.
JOB SCOPE: The incumbent works under moderate direction and uses independent judgment to identify issues and recommend solutions. Work is varied with moderate complexity, requiring the individual to use a broad range of knowledge gained through experience. The incumbent works with internal and external sources to complete objectives, keeping the needs of customers as a priority when making decisions and taking action.
Job Requirements:
Experience, Skills, Education:
* Minimum High School Diploma. Microsoft certifications a plus.
* Minimum 3 years IT experience with knowledge of PC & Network troubleshooting and MS Office application installations. Must have experience working in corporate office support equipment needs of C-suite and VIP clients.
* Business attire is expected as the position is based onsite at our headquarters and center of excellence.
* Ability to work off hours to support business needs, less than once a month.
* Ability to lift up to 50 lbs.
* Strong communication (written, verbal and listening), planning, organizing, analytical, problem-solving, time-management skills and customer service skills.
* Ability to assess ramification of issues and prioritize tasks based on business impact.
* Ability to interact with all levels of the organization.
* Ability to work in a fast paced team environment.
* Ability to understand client/server interactions as it applies to applications.
* Ability to use software, hardware and peripherals related to job responsibilities.
COMPENSATION
The salary range for this position is $34 to $36 on hourly basis. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental and vision coverage (low copay & deductible
- Life insurance
- Short- and long-term disability
- 401(k) + match
- Generous Paid Time Off
- Paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Summer Hours
EEO STATEMENT
MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under the law, please
.