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Job Requirements of Clinical Systems Liaison:
JOB REQUIREMENTS (Education, Experience, and Training):
• Minimum High School Diploma
• Bachelor’s degree or HS Diploma and 4 years of related experience desired
• Minimum 2 years of comparable application development experience like working with database or SQL.
Previous experience with claims, appeals, or medical billing and coding preferred.
- Ability to use software and hardware peripherals related to job responsibilities including MS Office Suites with preferred proficiency with Word, Excel, SQL or another database software.
• Experience in data analysis and trending desired
• Required licensures, professional certifications, and/or Board certifications as applicable
• Knowledge of and proficient with designated system or equivalent knowledge and proficiency with similar system
• Communication (written, verbal and listening), time management, follow-up, organization, presentation, problem-solving and interpersonal skills.
• Ability to utilize independent judgment to identify problem issues and determine the appropriate course of action/redirection required to resolve issues.
• Ability to coordinate and run meetings as needed.
• Ability to exercise good judgment, creativity and strategic thinking in specific situations.
• Ability to collaborate with internal departments and support high level of partnership with IT and Management teams
• Ability to convey information clearly and effectively with the ability to present intradepartmental and to all members of management.
• Ability to work a flexible schedule and overtime as needed to participate in smoke testing of new system releases, including late evening hours and weekends.
• Ability to adhere to and provide reporting in accordance with tight project deliverables and schedules
• Ability to work independently on a variety of assigned projects
• Ability to be thorough and pay attention to detail
• Ability to work with remote resources and diversity of departments
• Ability to travel occasionally as needed
COMPENSATION
The salary range for this position is $60K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off
Paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Summer Hours
EEO STATEMENT
MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please
.Do you meet the requirements for this job?
Clinical Systems Liaison
Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!
JOB SUMMARY: Support department with system/user issues, coordinating projects and system testing by serving as the resource for the department. Responsible for organizing and conducting user testing as well as training the trainer. Eighty-five percent (85%) of time is spent working on designated system development, testing, issues, etc.
JOB ROLES AND RESPONSIBILITIES:
1. Support existing products and services by acting as an agent for problem and operational issue resolution, serving as the primary liaison between department and IT team and provides expertise as needed.
2. Perform defect management by reporting/tracking and troubleshooting system issues/problems/defects. Partnering with Users, Management and IT fully identify, document, brainstorm and carry through to resolution to issues.
3. Provide technical direction by proposing workarounds for issues that cannot be resolved immediately and be the first point of contact for operational users providing consultation as needed.
4. Responsible for assisting in testing of new releases for designated system for completeness and accuracy, identify and report issues and defects and coordinate with training department for staff training.
5. Responsible for tracking system defects in test director system along with the IT staff to ensure all defects are corrected.
6. Inform users of widespread issues and advise resolution status and potential workarounds
7. Establish and maintain working relationship with all departments, stakeholders and external customers involved with project.
8. Collaborate, coordinate, and communicate across disciplines and departments.
9. Ensure compliance with HIPAA regulations and requirements.
10. Demonstrate Company’s Core Competencies and values held within.
11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk Role.
JOB SCOPE:
Incumbent works under minimal direction and uses independent judgment to identify issues, trends & problems and recommend action plans and evaluate results on projects that may not be clearly defined. Work is varied and complex, requiring the individual to use a broad range of knowledge gained through prior experience. The most complex issues are escalated to a higher level. The position works with internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decision and taking action.
Job Requirements:
JOB REQUIREMENTS (Education, Experience, and Training):
• Minimum High School Diploma
• Bachelor’s degree or HS Diploma and 4 years of related experience desired
• Minimum 2 years of comparable application development experience like working with database or SQL.
Previous experience with claims, appeals, or medical billing and coding preferred.
- Ability to use software and hardware peripherals related to job responsibilities including MS Office Suites with preferred proficiency with Word, Excel, SQL or another database software.
• Experience in data analysis and trending desired
• Required licensures, professional certifications, and/or Board certifications as applicable
• Knowledge of and proficient with designated system or equivalent knowledge and proficiency with similar system
• Communication (written, verbal and listening), time management, follow-up, organization, presentation, problem-solving and interpersonal skills.
• Ability to utilize independent judgment to identify problem issues and determine the appropriate course of action/redirection required to resolve issues.
• Ability to coordinate and run meetings as needed.
• Ability to exercise good judgment, creativity and strategic thinking in specific situations.
• Ability to collaborate with internal departments and support high level of partnership with IT and Management teams
• Ability to convey information clearly and effectively with the ability to present intradepartmental and to all members of management.
• Ability to work a flexible schedule and overtime as needed to participate in smoke testing of new system releases, including late evening hours and weekends.
• Ability to adhere to and provide reporting in accordance with tight project deliverables and schedules
• Ability to work independently on a variety of assigned projects
• Ability to be thorough and pay attention to detail
• Ability to work with remote resources and diversity of departments
• Ability to travel occasionally as needed
COMPENSATION
The salary range for this position is $60K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off
Paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Summer Hours
EEO STATEMENT
MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please
.