Application Support Analyst (remote) in Work From Home at MultiPlan

Date Posted: 9/21/2022

Job Snapshot

Job Description

APPLICATION SUPPORT ANALYST (remote)



Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.



Our commitment to diversity, inclusion and belonging are part of the fabric of our company.  We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work.  We are MultiPlan and we are where bright people come to shine!  


 


This is a work-from-home position anywhere in the US.  However, you must work east coast hours.


 


JOB SUMMARY:  This position is responsible for performing various internal development operational systems activities.  The Application Support team is a second level between the support team that works between the Enterprise Service Desk and Application Development and other third level teams.  As part of the Application Support Team (AST), this position will be engaged in Incident Triage and resolution as well as Problem Analysis and root cause determination.  The incumbent will also be responsible for completing any needed service requests that are assigned as well as participate in testing of IT services during major change implementations and periodic maintenance.  Specific support tasks for different applications may vary.



JOB ROLES AND RESPONSIBILITIES:



  1. Provide support for all systems supported by the Application Support Team including second level incident triage, incident resolution, and root cause analysis of Problems.

  2. Work with other IT Support Teams to monitor system availability, scheduled jobs and analyze daily work processes.

  3. Prepare documentation using clear and direct language on how to remediate reoccurring incidents to ensure proper resolution.

  4. Act as research resource for senior AST Analysts.

  5. Maintain AST’s daily monitoring duties

  6. Participation in post deployment validations to ensure that Applications are working per the expectations of the business

  7. In partnership with the Service Desk, manage communication for escalated issues with customer impact and assist with development and rollout of these communications

  8. Ensure that customer issues are escalated with required information needed by technical teams within agreed operational levels, and follow up to ensure resolution of escalated inquiries

  9. Engage in proactive Problem Management by understanding and analyzing incident data, correlating with observations from daily support activities, and recommending solutions to minimize recurring incidents.

  10. Ensure compliance with HIPAA regulations and requirements.

  11. Participate in weekly on call support rotation.

  12. Demonstrate commitment to the Company’s core values.

  13. Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk Role.

  14. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.



JOB SCOPE:


The Applications Support Analyst relies on experience and judgment to plan and accomplish goals. The incumbent works under general supervision to review, analyze, and modify complex programming systems to support customer’s application systems.

Job Requirements

JOB REQUIREMENTS:



  • Minimum BS degree (CS Preferred), or HS Diploma and 4 years’ experience related to technical support of IT systems

  • Minimum 2 years’ experience SQL Query writing in Oracle

  • Minimum 3 years’ experience in IT Technical Support of level 1 or higher

  • Familiarity with Test automation suites for test execution (Selenium, Test complete)

  • Knowledge of AD-hoc query generation

  • Experience in executing and analyzing test automation logs

  • Knowledge of DevOps - Continuous Integration / Continuous Delivery

  • Experience with Jenkins/DeployHub, Docker, Kubernetes would be a Plus

  • Experience with Perl, Powershell, Maven, Java Springboot would be a Plus

  • Experience with Web Services and SOA and related standards such as SOAP and WSDL is preferred

  • Basic knowledge/Experience in Java, JSP, ASP, HTML, .NET Framework and XML required

  • Basic knowledge/Experience in relational database, Oracle and SQL Server is required

  • Knowledge/Familiarity with ITIL incident, problem, and change management process

  • Knowledge of data mapping, extraction, data migration, decision support systems, data marts/data warehousing and relational and dimensional modeling is a plus

  • Knowledge of process stabilization, performance analysis, code optimization and testing of web application and data-engineering products.

  • Knowledge of health care claims and health insurance industry preferred

  • Strong Communication (written, verbal and listening), Technical, analytical, organization, interpersonal, customer service and multi-tasking skills

  • Ability to understand and edit complex queries (Oracle and SQL Server).

  • Ability to debug PL/SQL (Oracle) or T-SQL (SQL Server).

  • Ability to learn and incorporate into existing workflow and new technologies/systems.

  • Ability to collaborate with various business partners to provide workarounds.

  • Ability to be available in a rotating capacity for on call support 24/7

  • Ability to use software, hardware and peripherals related to job responsibilities, including MS Office and software development applications.

  • Ability to analyze problematic situations, seeking relevant data; diagnosing information in order to solve problems, generalizing alternative solutions to find the best solution and arrive at a logical conclusion.

  • Ability to work independently with minimal supervision

  • Ability to work independently on tasks, schedule and monitors progress against defined parameters



 


BENEFITS


 


We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.



Your benefits will include:




  • Medical, dental, and vision coverage (low copay & deductible)

  • Life insurance

  • Short- and long-term disability

  • 401(k) + match

  • Generous Paid Time Off

  • Paid company holidays

  • Tuition reimbursement

  • Flexible Spending Account

  • Employee Assistance Program

  • Summer Hours


 


**Pursuant to Colorado’s “Equal Pay for Equal Work Act”, the following salary range is provided solely for applicants living in Colorado: $70k-$80k.  If an applicant does not live in Colorado, this salary range may not apply.  Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity.  This position is also eligible for health insurance, 401k and bonus opportunity.


 


EEO STATEMENT


MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information on your EEO rights under the law, please 

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